Name, title & company name?
Ishaan Malhi, CEO, Trussle.
In a few words, tell us what your business does?
Trussle is the UK’s first online mortgage broker. We help people find, secure and manage their mortgages online.
When did you get involved in the setup of the business and what made you finally take the plunge?
I knew from a young age that I wanted to work for myself. I grew up in a family of entrepreneurs and the family business was our bread and butter. I’ve always felt that technology is the future, but it wasn’t until I had a bad experience trying to get a mortgage that I realised there was an opportunity to use technology to solve a common problem.
What’s the best thing about your job?
It’s almost impossible to find a faster pace of learning and development than running your own business. I’ve really enjoyed being so directly responsible for my own successes and failures.
And the worst?
Focusing can be tough. I’ve definitely found that I have to restrict the number of problems I’m trying to solve and focus on what has the biggest impact.
Why did you choose KPMG Small Business Accounting?
I liked the level of exposure that KPMG had in the start-up eco-system and this was also substantiated by the price too.
How have KPMG Small Business Accounting and your dedicated KPMG accountant helped you?
I’ve found the company secretarial service to be of great use. Our account manager is very responsive and understanding to our needs. It also helps that she is able to work around us and accommodate the many requests we have.
What are two industry specific challenges your business is facing?
Because we are trying to change the way that consumers take on a mortgage, we face a lot of behavioural and regulatory challenges. Behavioural in the sense that the idea of using technology to manage your mortgage is quite new to those who are used to the traditional method of contacting a broker. From a regulatory standpoint, we naturally have to ensure the platform is compliant with a range of ever evolving financial regulations.
What one thing do you think the Government could do to help small businesses?
I think the government needs to ensure that their initiatives keep pace with the problems start-ups are trying to solve. We’re essentially building the new economy and need all the support we can get, whether that’s access to capital, workspace or even talent from abroad.
If you could give one piece of advice to small business owners, what would it be?
Be absolutely clear on the problem you’re trying to solve and who you’re solving it for.
What’s next for your business?
In the next couple of years, we really want to bring awareness to the re-mortgage market and help consumers remain on the most suitable mortgage for them.
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